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GauchoPrint

GauchoPrint is UCSB's student-funded printing service that is accessible, easy to use, and located close to most classrooms.

These centralized printing locations in multiple buildings on campus combines convenience with an area to study and receive technical assistance. GauchoPrint, powered by its underlying PaperCut engine, allows for printing from personal mobile devices and easy pickup at locations of a users choosing.

How it Works:

Enrolled students are allotted 200 black-and-white pages when they setup their account by logging in to https://gauchoprint.ucsb.edu for the first time. Every quarter following UCSB users will have their accounts refilled to that initial allotment to provide for their academic printing needs at any GauchoPrint location. Students needing additional printing can easily add to their quarterly allotment using GauchoBucks among other methods allowing students to publish any of their materials without worry about artificial caps restricting their printing needs.

Setup and Information

Getting Started

Before your first use:

If you have never used Gauchoprint before please go to gauchoprint.ucsb.edu and login using your netID and password. 

PC and Android users

Please run this first-time setup to access GauchoPrint. You must be on a campus network for this app to work.

PC/Android Setup App

Once you've run this you should be able to connect and use GauchoPrint as normal.

Mac and iOS users

No additional need to install separate drivers as long as you're connected to Eduroam or UCSB Secure Web. Make sure your DNS settings are set to automatic.

General Printing

To print, please:

  1. Select the document to print.
  2. Click Print
  3. Select your printer queue.
    • library-queue: Print jobs at the main library
    • collaborate-queue: Print jobs at any of Collaborate's GauchoPrint locations.
    • housing-queue: Print jobs at any of Housing's GauchoPrint locations.
  4. Print the document.
  5. Go to any printer in that queue and release it using the QR code on the printer.

Getting Support

In Person Support

Support can be found at any of the Collaborate Open Access labs across campus during their normal business hours. Visit any of our Help Desks  and ask one of the Support Center staff for assistance.

Phone Support

If problems or questions are had and visiting an Open Access lab isn’t convenient then calling the Collaborate support line is another quick option. Please call 805-893-4357. 

Email Support

Any and all problems can be reported either by using our help form or sending an email to help@lsit.ucsb.edu. All submissions are generally answered by the end of the next business day.

Adding More Prints

Adding More Prints

Adding credit to your GauchoPrint account is as simple as transferring funds from your GauchoBucks (https://ucsbaccesscard.com/gauchobucks.html) account into GauchoPrint.

  1. Log in to GauchoPrint
  2. Click the Add Credit link in the left-side menu
    1. This page shows your username and current balance.
    2. You must have a balance on your access card to transfer funds.
  3. Select the amount to add: $1, $2, or $5.
  4. Click on Add value at the end to complete the credit.

 

Requesting a Refund

Requesting A Refund

While printing is a straightforward process it still will have errors from time to time. Whatever the reason you're unsatisfied with the GauchoPrint experience it's easy enough to request a refund.

NetID users

If you are a member of UCSB with a netID please email help@lsit.ucsb.edu. In your communication please include the following:

  • Your name
  • Your netID 
  • The date and time of the attempted print
  • How many pages (optional, though very helpful)
  • Name of the print job (optional, though very helpful)

Alternately, you may speak with any Collaborate staff members at one of our locations for assistance.

Limitations

Please be aware that while a good faith effort is made to honor all reasonable refund requests ultimately they are provided solely at the discretion of Collaborate Management and may be denied.

Collaborate Locations and Hours

Collaborate Locations - Unstaffed:

SRB Forum

First floor atrium, Ocean Road side of floor.

  • This printer is available with normal SRB hours
  • Collaborate support for this printer will only be available when our HSSB OA is open.

UCEN - Lobby

First floor lobby in front of Starbucks

  • This printer is available with normal UCEN hours
  • Collaborate support for this printer will only be available when our Music lab is open.

 

Affiliated Locations:

UCSB Main Library

First floor - mountainside, Sunrise room and Learning Commons

These printers are on the library-queue printer queue.

  • These printers are available during normal Library hours
  • Support for guest accounts and the printers themselves is provided by the library.
  • Students needing support for the netID related issues are supported via any Collaborate staffed location.

UCSB Housing

Located throughout UCSB Resident Halls

These printers are on the housing-queue printer queue.