How to get help

• Browse or search in the Student Services Help Center
• Call: (805) 893-4357
• File a support ticket here.
• Come to one of our helpdesks.

Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Helpdesk Locations

• Phelps 1517 (Summer 2022)
• HSSB 1203 (Closed for Session B)
• PSYE 1804 (Closed for Summer)
• Library Service Desk

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

Our Hours:

Support Availability

Support is available via walk-in at the above locations during our open hours.

Support by phone (805-893-4357), email help@lsit.ucsb.edu, or web form (https://help.lsit.ucsb.edu/hc/en-us/requests/new) is available at similar times.

Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.

Closures

• All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars for more information]
  • Summer 2022 Closures
  • Monday, June 13 - Friday, June 17 | Pre-Summer Closure
  • Monday, June 20 | Juneteenth Observance
  • Monday, July 4 | Independence Day Observance
  • Monday, Sept 5 | Labor Day Observance
  • Monday, Sept 12 - Wednesday, Sept 21 | Pre-Fall Closure
• All labs are closed on the weekends adjacent to all University holidays.
• In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.