Student Support Center

How to get help

Collaborate & LSIT helpdesk support remains available and is being provided remotely.
Please send all requests and questions to help@lsit.ucsb.edu. All tickets will be answered as quickly as possible.

The physical offices and instructional labs provided by Collaborate remain closed.
These locations will reopen when campus resumes normal business.

Helpdesks open Monday - Friday all year except during University holidays and breaks.

Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Helpdesk Locations

  • Phelps 1521
  • HSSB 1203
  • PSYE 1804
  • MUSIC 1401

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

Support Hours:

Our support system continues to monitor and reply to support requests via remote staff. Emails to help@lsit.ucsb.edu are monitored 8am-5pm and responses should be expected no later than the next business day.

Walk-in Hours:

Winter 2020 Finals

DAYS PHELPS 1521 HSSB 1203 & SSMS PSY-E 1804 MUSIC 1401
Saturday, March 14 8AM - 10:50PM CLOSED
Sunday, March 15 CLOSED 2PM - 9:50PM
Monday, March 16 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 9:50PM
Tuesday, March 17 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 5:50PM
Wednesday, March 18 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 5:50PM
Thursday, March 19 8AM - 8:50PM 8AM - 8:50PM 8AM - 4:50PM CLOSED
Friday, March 20 CLOSED
All times subject to change.

Closed until further notice.

Due to the ongoing direction by the state of California the walk-in and open access labs are closed until further notice.

Phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.

DAYS PHELPS 1521 HSSB 1203 & SSMS PSY-E 1804 MUSIC 1401
Saturday, March 21 - Sunday, March 29 CLOSED
Should you need help regarding the Collaborate labs during this time please email help@lsit.ucsb.edu

SUMMER 2019

DAYS PHELPS SSMS/HSSB PSYCH MUSIC
Monday - Thursday 8AM - 4:50PM 8AM - 8:50PM CLOSED We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours
Friday 8AM - 4:50PM CLOSED
Saturday & Sunday CLOSED

FALL 2019

DAYS PHELPS SSMS/HSSB PSYCH MUSIC
Monday - Thursday 8AM - 8:50PM 8AM - 8:50PM 8AM - 4:50PM We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours
Friday 8AM - 4:50PM
Saturday & Sunday CLOSED

Closures

Signs are posted at all SSC Helpdesk locations and the phone greeting message changes to include the information above.