How to get help
Collaborate & LSIT helpdesk support remains available and is being provided remotely.
Please send all requests and questions to help@lsit.ucsb.edu. All tickets will be answered as quickly as possible.
The physical offices and instructional labs provided by Collaborate remain closed.
These locations will reopen when campus resumes normal business.
Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.
Helpdesk Locations
- Phelps 1521
- HSSB 1203
- PSYE 1804
- MUSIC 1401
The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning.
Support Hours:
Our support system continues to monitor and reply to support requests via remote staff. Emails to help@lsit.ucsb.edu are monitored 8am-5pm and responses should be expected no later than the next business day.
Walk-in Hours:
Winter 2020 Finals
| DAYS |
PHELPS 1521 |
HSSB 1203 & SSMS |
PSY-E 1804 |
MUSIC 1401 |
| Saturday, March 14 |
8AM - 10:50PM |
CLOSED |
| Sunday, March 15 |
CLOSED |
2PM - 9:50PM |
| Monday, March 16 |
8AM - 10:50PM |
8AM - 8:50PM |
8AM - 4:50PM |
9AM - 9:50PM |
| Tuesday, March 17 |
8AM - 10:50PM |
8AM - 8:50PM |
8AM - 4:50PM |
9AM - 5:50PM |
| Wednesday, March 18 |
8AM - 10:50PM |
8AM - 8:50PM |
8AM - 4:50PM |
9AM - 5:50PM |
| Thursday, March 19 |
8AM - 8:50PM |
8AM - 8:50PM |
8AM - 4:50PM |
CLOSED |
| Friday, March 20 |
CLOSED |
| All times subject to change. |
Closed until further notice.
Due to the ongoing direction by the state of California the walk-in and open access labs are closed until further notice.
Phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.
| DAYS |
PHELPS 1521 |
HSSB 1203 & SSMS |
PSY-E 1804 |
MUSIC 1401 |
| Saturday, March 21 - Sunday, March 29 |
CLOSED |
| Should you need help regarding the Collaborate labs during this time please email help@lsit.ucsb.edu |
SUMMER 2019
| DAYS |
PHELPS |
SSMS/HSSB |
PSYCH |
MUSIC |
| Monday - Thursday |
8AM - 4:50PM |
8AM - 8:50PM |
CLOSED |
We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours |
| Friday |
8AM - 4:50PM |
CLOSED |
| Saturday & Sunday |
CLOSED |
FALL 2019
| DAYS |
PHELPS |
SSMS/HSSB |
PSYCH |
MUSIC |
| Monday - Thursday |
8AM - 8:50PM |
8AM - 8:50PM |
8AM - 4:50PM |
We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours |
| Friday |
8AM - 4:50PM |
| Saturday & Sunday |
CLOSED |
Closures
Signs are posted at all SSC Helpdesk locations and the phone greeting message changes to include the information above.
