Student Support Center

How to get help

Helpdesks open Monday - Friday all year except during University holidays and breaks.

Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Helpdesk Locations

  • Phelps 1521
  • HSSB 1203
  • PSYE 1804 (Closed Fall 2021)
  • MUSIC 1401

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

Support Hours:

Our support system continues to monitor and reply to support requests via remote staff. Emails to help@lsit.ucsb.edu are monitored 8am-5pm and responses should be expected no later than the next business day.

Walk-in Hours:

Winter 2020 Finals

DAYS PHELPS 1521 HSSB 1203 & SSMS PSY-E 1804 MUSIC 1401
Saturday, March 14 8AM - 10:50PM CLOSED
Sunday, March 15 CLOSED 2PM - 9:50PM
Monday, March 16 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 9:50PM
Tuesday, March 17 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 5:50PM
Wednesday, March 18 8AM - 10:50PM 8AM - 8:50PM 8AM - 4:50PM 9AM - 5:50PM
Thursday, March 19 8AM - 8:50PM 8AM - 8:50PM 8AM - 4:50PM CLOSED
Friday, March 20 CLOSED
All times subject to change.

FALL 2021

DAYS PHELPS SSMS/HSSB PSYCH MUSIC
Monday - Thursday 8AM - 8:50PM 8AM - 8:50PM Scheduled
Classes Only
We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours
Friday 8AM - 4:50PM Scheduled
Classes Only
Saturday Noon - 4:50PM CLOSED
Sunday Noon - 7:50PM CLOSED

Closures

  • All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars for more information]
  • All labs are closed Saturday through Monday for all University holidays landing on a Monday.
  • In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.

Signs are posted at all SSC Helpdesk locations and the phone greeting message changes to include the information above.