Student Support Center

Our mission

We strive to improve the overall learning experience at UCSB by providing live and online user support, technical training, computer access, and environmentally conscious printing. We promote the development of professional and technical skills for our employees, fostering an exceptional customer experience for the UCSB community.

The student support center offers assistance with campus instructional technologies by email, phone, and at Helpdesks locations.

How to get help

Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: within 24 hours during business days.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Helpdesk Locations

  • Phelps 1521
  • HSSB 1203
  • PSYE 1804
  • MUSIC 1401

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

Hours:

WINTER ‘18 - FALL '18

DAYS PHELPS SSMS/HSSB PSYCH MUSIC
Monday - Thursday 8AM - 8:50PM 8AM - 4:50PM

We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours

Exception:  we will be closed Sun 11/25/18
Friday 8AM -4:50PM 8AM -4:50PM
Saturday & Sunday CLOSED  

SUMMER ‘18

DAYS PHELPS SSMS/HSSB PSYCH MUSIC
Monday - Thursday 8AM - 4:50PM 8AM - 8:50PM CLOSED We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours
Friday 8AM - 4:50PM CLOSED
Saturday & Sunday CLOSED

Closures

  • All the labs are closed during official UC Santa Barbara Holidays [see http://registrar.sa.ucsb.edu/cal2017.aspx for more information]
  • All labs are closed Saturday through Monday for all University holidays landing on a Monday.
  • In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days.

Signs are posted at all SSC Helpdesk locations and the phone greeting message changes to include the information above.