Student Support Center

How to get help

Helpdesks open Monday - Friday all year except during University holidays and breaks.

Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Helpdesk Locations

  • Phelps 1517 (Summer 2022)
  • HSSB 1203 (Closed for Session B)
  • PSYE 1804 (Closed for Summer)
  • Library Service Desk

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

Our Hours:

SPRING 2022

DAYS PHELPS SSMS/HSSB PSYCH EAST LIBRARY MUSIC
Monday - Thursday 8AM - 8:50PM 8AM - 8:50PM 9AM - 6:50PM We follow the Music library Hours available
here: http://www.library.ucsb.edu/hours
Friday 8AM - 4:50PM 9AM - 4:50PM
Saturday Noon - 4:50PM CLOSED
Sunday Noon - 7:50PM

SUMMER 2022

Effective June 21, 2022 - September 9, 2022.

DAYS PHELPS SSMS/HSSB LIBRARY PSYCH EAST
Monday - Friday 8AM - 4:50PM Closed 8AM - 4:50PM Closed
Saturday - Sundday Closed

Support Availability

Support is available via walk-in at the above locations during our open hours.

Support by phone (805-893-4357), email help@lsit.ucsb.edu, or web form (https://help.lsit.ucsb.edu/hc/en-us/requests/new) is available at similar times.

Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.

Closures

  • All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars for more information]
    • Summer 2022 Closures
    • Monday, June 13 - Friday, June 17 | Pre-Summer Closure
    • Monday, June 20 | Juneteenth Observance
    • Monday, July 4 | Independence Day Observance
    • Monday, Sept 5 | Labor Day Observance
    • Monday, Sept 12 - Wednesday, Sept 21 | Pre-Fall Closure
  • All labs are closed on the weekends adjacent to all University holidays.
  • In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.