How to get help
- Browse or search in the Student Services Help Center
- Call or text: (805) 893-4357
- File a support ticket here.
- Come to one of our helpdesks.
Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.
Helpdesk Locations
- Phelps 1517 (Fall 2022)
- HSSB 1203
- PSYE 1804
- Library Service Desk
The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning.
Our Hours:
FALL 2022
Effective September 22, 2022
| DAYS | PHELPS | SSMS/HSSB | PSYCH EAST | LIBRARY |
| Monday - Thursday | 8AM - 8:50PM | 9AM - 6:50PM | ||
| Friday | 8AM - 4:50PM | 9AM - 4:50PM | ||
| Saturday | Noon - 4:50PM | CLOSED | ||
| Sunday | Noon - 7:50PM | |||
SUMMER 2022
Effective June 21, 2022 - September 9, 2022.
| DAYS | PHELPS | SSMS/HSSB | LIBRARY | PSYCH EAST |
| Monday - Friday | 8AM - 4:50PM | Closed | 8AM - 4:50PM | Closed |
| Saturday - Sundday | Closed | |||
Support Availability
Support is available via walk-in at the above locations during our open hours.
Support is also available by phone or text (805-893-4357), email help@lsit.ucsb.edu, or use our web form with similar hours of support.
Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.
Closures
- All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars for more information]
- Fall 2022 Closures
- Monday, September 12 - Wednesday, June 21 | Pre-Fall Closure
- Friday, November 11 - Sunday, November 3 | Veteran's Day
- Thursday, November 24 - Sunday, November 27 | Thanksgiving Holiday
- Saturday, December 10 - End of 2022 | Winter Break
- All labs are closed on the weekends adjacent to all University holidays.
- In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.