Helpdesk Locations
- Phelps 1521
- HSSB 1203
- PSYE 1804
- Library Service Desk
The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning.
How to get help
- Browse or search in the Student Services Help Center
- Call or text: (805) 893-4357
- File a support ticket here.
- Come to one of our helpdesks.
Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.
Regular Open Access Desk Hours - Fall 2024
| LOCATION | Monday - Thursday | Friday | Saturday | Sunday |
| PHELPS | 8 AM - 8:50 PM | 8 AM - 4:50 PM | 12 PM - 4:50 PM | 12 PM - 7:50 PM |
| SSMS/HSSB | 8 AM - 8:50 PM | 8 AM - 4:50 PM | Closed | |
| PSYCH EAST | 9 AM - 6:50 PM | 9 AM - 4:50 PM | Closed | |
| LIBRARY | 9 AM - 4:50 PM | Closed | ||
Not all services available at the Library location. Instructional Lab hours may vary.
Support Availability
Support is available via walk-in at the above locations during our open hours.
Support is also available by phone or text (805-893-4357), email help@lsit.ucsb.edu, or use our web form with similar hours of support.
Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.