How to get help
- Browse or search in the Student Services Help Center
- Call or text: (805) 893-4357
- File a support ticket here.
- Come to one of our helpdesks.
Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.
- Phelps 1517 (Fall 2022)
- HSSB 1203
- PSYE 1804
- Library Service Desk
The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning.
Effective September 22, 2022
|Monday - Thursday||8AM - 8:50PM||9AM - 6:50PM|
|Friday||8AM - 4:50PM||9AM - 4:50PM|
|Saturday||Noon - 4:50PM||CLOSED|
|Sunday||Noon - 7:50PM|
Effective June 21, 2022 - September 9, 2022.
|Monday - Friday||8AM - 4:50PM||Closed||8AM - 4:50PM||Closed|
|Saturday - Sundday||Closed|
Support is available via walk-in at the above locations during our open hours.
Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.
- All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars for more information]
- Fall 2022 Closures
- Monday, September 12 - Wednesday, June 21 | Pre-Fall Closure
- Friday, November 11 - Sunday, November 3 | Veteran's Day
- Thursday, November 24 - Sunday, November 27 | Thanksgiving Holiday
- Saturday, December 10 - End of 2022 | Winter Break
- All labs are closed on the weekends adjacent to all University holidays.
- In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.